Terms and conditions
1. USER STATEMENT WHEN USING THE INTAG WEBSITE: :
The user declares to be of legal age and have legal capacity to contract and not have any impediment according to the laws of Ecuador and the applicable jurisdictions, and is obliged to use the SITE for a lawful purpose, if you do not agree, please avoid the use of the SITE.
Access to our website implies the acceptance and knowledge by the User of the Terms and Conditions.
In addition to the other prohibitions set out in the Terms of Service, you are prohibited from using the website or its content:
A. for any illegal purpose.
B. to request others to perform or participate in illegal acts.
C. to violate any international or national regulation or law.
D. to infringe our intellectual property rights or the intellectual property rights of third parties on this site.
2. SITE INTELLECTUAL PROPERTY PROTECTION POLICY:
The intellectual property rights that this website include on the images, artistic creations, logos, information expressed by any means or support, are the property of INTAG.
Copyright, trademarks, patents, website designs and utility models along with all related rights are the property of INTAG.
Decree No. 508 of 1998, which rests in the Official Registry 320, regulates and protects copyright and regulates intellectual property in Ecuador.
The violation of the described rights will be punished with the sanctions described by the Law according to the damage caused, the penalties applied to people or companies that incur to the detriment of the Intellectual Property of this site.
INTAG, is the owner of all the intellectual and industrial property rights of this website, as well as the elements contained therein (for example, images, sound, audio, video, software or texts; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.),
The reproduction, distribution and public communication, including its modality of making available, of all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, without the authorization of INTAG, are expressly prohibited.
The USER undertakes to respect the Intellectual and Industrial Property rights owned by INTAG.
3. PRIVACY POLICY OR CONFIDENTIALITY OF PERSONAL DATA OF OUR CUSTOMERS.:
INTAG guarantees the security of its customers' information, which travels encrypted to our secure site and is handled in such a way that it cannot be decrypted by agents external to us.
It is recorded to our customers that by entering their personal data on our site, they authorize our company for the use of them, for statistical purposes, sales analysis, as well as to offer promotions during any time of the year.
Our data privacy policy is governed by Art. 66 of the Constitution of the Republic, which regulates the protection of personal data in the Republic of Ecuador.
We inform you that your personal data may be shared for the purposes established in this privacy notice with:
1. Our subsidiaries, subsidiaries, affiliates and / or controlling companies, within national territory or abroad, based on article 37 fraction III of the LFPDPPP
If you do not express your opposition by displaying this privacy notice so that your personal data is processed and shared in the terms indicated here, it will be understood that you have given your consent for it.
It should be noted that you may revoke your consent to the use of your personal data at any time.
Our clients are informed that their information will be used for statical purposes, and with the utmost confidentiality.
4. AVAILABILITY AND PRICES:.
Prices are expressed on the website in USD (dollars), according to the reference exchange rate of the day of the transaction. Likewise, they may be subject to change without prior notice.
INTAG ensures the availability of the products and services displayed on the portal. If a situation arises, of lack of availability, INTAG will inform its customers in a timely manner, through the email entered by each client through our Customer Service platform or through a customer service call, about the situation beyond our control, indicating the estimated delivery time or possible options for the situation presented.
5. LIMIT AND RESPONSIBILITY:.
The prices of our products are subject to change without notice. We reserve the right at any time to modify or discontinue the availability of products. We are not responsible to you or any third party for any modification, price change, suspension or discontinuation of the Product.
6. MODIFICATION OF SERVICES AND PRICES:
The customer is obliged to pay the purchase order made by the portal in full. The current payment method is through credit or debit card: Visa or MasterCard and American Express.
Your payment will be validated by our agents within a period of twenty-four (24) hours. If the transaction is made during the weekend (Friday, Saturday, Sunday) it will be validated from the first business day of the following week. Once the payment has been validated, you will be notified by mail of the approval of your order and the merchandise will be scheduled for delivery.
7. CONSUMER PROTECTION:
We are committed to complying with the provisions of the Organic Law for Consumer Protection and the Organic Law on the Protection of Personal Data of Ecuador, the guidelines regarding privacy policy in Ecuador and Personal Information.
8. NOT PLANNED:
Any situation not provided for in these policies will be resolved by our Customer Service Center. At all times, compliance with our agreements will be verified under the philosophy of maximum customer satisfaction, under the understanding that there will be external agents to us that will prevent us from fulfilling our purpose.
9. APPLICABLE LAW AND JURISDICTION:
The INTAG website will be governed by current Ecuadorian regulations and if the client enters into a dispute, it will be presented exclusively in the first instance with the Trade or economic agent, or in its place with the entities authorized to attend to this type of dispute.
You agree that all matters related to your use and access to the site, including conflicts, will be governed by the law of the Republic of Ecuador, regardless of the conflict of laws provisions.
On this website we apply what is stated in the Organic Law on the Protection of Personal Data of Ecuador.
10. MODIFICATION OF THE TERMS AND CONDITIONS:
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our discretion, to update, change or replace any part of these Terms of Service by posting updates or changes to our website.
It is your responsibility to check our website frequently to verify these changes. Continued use or access to our website or Service after posting any changes to the Terms of Service constitutes acceptance of such changes.
- This notice may be modified, changed or updated from new legal requirements; from our own needs for the products or services we offer; from our privacy practices; from changes in our business model, or for other causes. We are committed to keeping you informed about the changes you may undergo through the email that has been provided at the time of your registration on our website.
Refund Policy
Refunds apply only in the cases and deadlines set out below:
• Cancellations requested with Anticipation May apply to partial or total reimbursement, depending on the type of package contracted and the services already booked.
• Once the trip has begun, No refunds will be made For unused services.
• Administrative expenses and bank charges They are non-refundable.
• In case of force majeure (weather events, government restrictions or other external factors), the company will evaluate each case individually.
To request a refund, the customer must communicate through the official channels of the company within the established deadlines.